Returns Policy

At Pakelectricco, customer satisfaction is important to us. This Returns Policy outlines the terms and conditions under which products may be returned or exchanged.

Eligibility for Returns

Products may be eligible for return if:

  • The item is defective, damaged, or faulty upon delivery

  • An incorrect product was delivered

  • The issue is reported within 7 days of receiving the product

  • The product is unused, uninstalled, and in its original packaging

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products damaged due to misuse, improper installation, or negligence

  • Items that have been installed, altered, or used

  • Customized or special-order products

  • Clearance or discounted items (unless defective)

Return Process

To initiate a return:

  1. Contact our customer support team with your order details and reason for return

  2. Provide clear images or video evidence (if applicable)

  3. Once approved, return instructions will be shared

Products returned without prior approval may not be accepted.

Inspection & Approval

All returned products are subject to inspection upon receipt. Approval of return or exchange depends on meeting the eligibility criteria outlined above.

Refunds

  • Approved refunds will be processed through the original payment method

  • Refund processing time may vary depending on payment provider

  • Shipping, handling, or installation charges are non-refundable

Exchanges

If a replacement is approved, the exchanged product will be dispatched after return verification, subject to stock availability.

Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to our error or a manufacturing defect

  • Pakelectricco is not responsible for items lost or damaged during return transit

Policy Updates

Pakelectricco reserves the right to modify this Returns Policy at any time without prior notice. Updated terms will be published on this page.

Contact Us

For return requests or questions regarding this policy, please contact us via our website’s contact page.

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